Our constellation of experts

Melinda takes a active role in all consulting engagements. She also brings together a team of seasoned experts to consistently provide her clients with comprehensive and robust solutions.

Melinda’s network of Customer Experience professionals have been in the trenches, both as practitioners and consultants, for decades.

They’re talented. They’re experienced. They’re passionate.
And like Melinda, they're a pleasure to work with. 

  TRACIE SCOTT    Data Scientist & VoC Strategy Lead   Deep expertise at identifying improvements to customer, partner, or employee experience, leading to customer retention and revenue growth. Passions: Driving successful customer outcomes, change agency, continuous improvement.   Learn More →

TRACIE SCOTT

Data Scientist & VoC Strategy Lead

Deep expertise at identifying improvements to customer, partner, or employee experience, leading to customer retention and revenue growth. Passions: Driving successful customer outcomes, change agency, continuous improvement.

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  BEN DIEHL    Managing Partner, Eagle River Consulting   Over 20 years of operational and technical consulting experience. Deep background in Customer Experience Design, Contact Center Strategy, Customer Success , IT Strategy, and Sales and Account Management.   Learn More →

BEN DIEHL

Managing Partner, Eagle River Consulting

Over 20 years of operational and technical consulting experience. Deep background in Customer Experience Design, Contact Center Strategy, Customer Success , IT Strategy, and Sales and Account Management.

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  MARIE HENRIO    Principal, Marie Henrio Consulting   Analytics and customer insights leader who brings a balance of strategic thinking and hands-on analytics experience in the fields of Customer Research, Finance, and Operations.    Learn More →

MARIE HENRIO

Principal, Marie Henrio Consulting

Analytics and customer insights leader who brings a balance of strategic thinking and hands-on analytics experience in the fields of Customer Research, Finance, and Operations. 

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  TODD EBY    CEO & Co-founder, SuccessHacker   Entrepreneur, Advisor, Author, Speaker, and Customer Success and operations expert with over 23 years of experience in the B2B software industry. Advocates for one a simple truth: successful customers = successful company.    Learn More →

TODD EBY

CEO & Co-founder, SuccessHacker

Entrepreneur, Advisor, Author, Speaker, and Customer Success and operations expert with over 23 years of experience in the B2B software industry. Advocates for one a simple truth: successful customers = successful company. 

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  ANDREW MARKS    COO & Co-founder, SuccessHacker   Andrew has spent nearly 25 years in high tech, mostly building highly effective post-sales organizations that drive customer lifetime value and improved customer satisfaction.   Learn More →

ANDREW MARKS

COO & Co-founder, SuccessHacker

Andrew has spent nearly 25 years in high tech, mostly building highly effective post-sales organizations that drive customer lifetime value and improved customer satisfaction.

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