Today’s CX leaders must create experiences that meet or exceed customer expectations to drive profits. To succeed, CX leaders must not just design outstanding experiences, but assemble the right ecosystems to deliver them while simultaneously demonstrating the business value of customer experience as a discipline and leading its adoption across the organization.
Forrester’s 2017 Forum showcases Forrester’s most recent research to help CX pros plan, design, and manage experiences that create business impact.
See conference website for more details and to register.
Additional Forrester forums can be found here.