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The Hard Art of Driving Customer Experience Transformation

At Gainsight's Pulse 2017 conference, I spoke about The Hard Art of Driving Customer Experience Transformation, and I shared a few skills I believe are crucial to being an exceptional Customer Success (or Experience) professional, in essence being a change agent, regardless of title. These skills will help you build your ability to influence, provide fuel to a needed cause, and rally individuals to drive change.

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